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PRIVACY POLICY

How personal data is processed

Personal data may be processed when users visit the website, use download links, submit support requests, subscribe to communications, or interact with related services.

Last updated: 2026-06-13Applies to website visits, download links, support requests, and related service interactions

1. Personal data categories

  1. Access data may include time of visit, device type, browser type, language setting, referral source, page path, error logs, and routine performance data.
  2. Contact data may include an email address, name, message content, order reference, support description, and any information a user chooses to submit.
  3. Download and navigation data may include platform selection, button interactions, referring page, app route, and basic diagnostics used to understand service availability.
  4. Cookie data may include consent status, preference settings, analytics identifiers, session markers, and similar technical identifiers where permitted by applicable law.

2. Purposes and legal basis

  1. Personal data may be processed to display pages, route downloads, provide support, maintain security, respond to requests, and operate the website.
  2. Processing may rely on consent, contract performance, legal obligations, legitimate interests, security needs, or another basis allowed by applicable law.
  3. Analytics data may be used to measure page performance, platform demand, error patterns, and support needs without requiring users to disclose wallet credentials.
  4. Security data may be used to detect abnormal traffic, investigate misuse, protect service integrity, and maintain records needed for legal or operational purposes.

3. Sensitive credential limits

  1. Recovery phrases, seed phrases, private keys, device PINs, and wallet passwords are not required for ordinary website access, downloads, support, or newsletter requests.
  2. Users should not submit these credentials through any website form, app screen, email, chat window, survey, or third party support channel.
  3. Transaction details such as address, network, amount, fee, and approval scope should be reviewed on the Ledger device screen before signing.

4. Sharing and third party processing

  1. Service providers may process limited data for hosting, analytics, security, download routing, email delivery, customer support, logging, and infrastructure operations.
  2. Third party providers are expected to process data only for the instructed service purpose and subject to appropriate confidentiality, security, and access controls.
  3. Data may be disclosed when required by law, regulation, court order, enforcement request, dispute handling, fraud prevention, or security incident response.

5. Retention, security, and deletion

  1. Personal data is retained only for the period reasonably needed for the processing purpose, legal obligations, dispute handling, security records, or operational requirements.
  2. Safeguards may include access controls, logging, encryption in transit, limited permissions, service provider controls, and procedures for reviewing abnormal activity.
  3. When data is no longer needed, it may be deleted, anonymized, aggregated, or retained only where a lawful reason requires continued storage.

6. User rights and requests

  1. Depending on the applicable law, users may request access, correction, deletion, restriction, objection, withdrawal of consent, portability, or information about data processing.
  2. Marketing subscriptions may be withdrawn through unsubscribe links or contact channels, without affecting lawful processing that occurred before withdrawal.
  3. Requests may require identity verification, sufficient request details, and time to review legal limits, security records, and obligations that may prevent immediate deletion.

Related policy pages

Privacy terms should be read together with cookie, legal, disclaimer, and support terms where the same service activity is involved.

Legal centerUse conditions, responsibility limits, and related legal terms.Cookie policyCookie categories, local storage, consent, and browser controls.DisclaimerInformation limits, user responsibility, and service availability terms.Support centerDevice connection, recovery phrase, transaction, and order help.

Review privacy terms before continuing

Before using download links, support forms, or related services, review what data may be processed and what credentials should never be submitted.

Go to Ledger Wallet download